Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the owner and operator of the website located at cafe-dions.rest (the "Website") and all associated food and beverage services.

By accessing our Website, placing an order, creating an account, or otherwise engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and any other individuals who interact with our Website or services.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and that "you" refers to both you individually and such entity collectively.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Continued use of our Website or services following any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Description of Services

Dions is a food establishment operating in the United States that provides the following services to its customers:

• Dine-In Services: In-person dining experiences at our physical location(s), including table service and seating for individuals, families, and groups.
• Takeout and Pickup Orders: Customers may place orders online, by phone, or in person for pickup at our location(s).
• Delivery Services: Where available, we may offer direct delivery or facilitate delivery through third-party delivery platforms. Availability may vary depending on your location and current operational capacity.
• Online Ordering: Through our Website, customers can browse menus, place food and beverage orders, make payments, and manage reservations.
• Catering Services: We may offer catering packages and event food services subject to separate agreements and availability.
• Reservations: Customers may reserve tables or event spaces through our Website or by contacting us directly.
• Loyalty and Promotional Programs: We may offer loyalty rewards, coupons, discounts, or promotional programs from time to time, subject to their individual terms and conditions.
• Informational Content: Our Website provides menus, nutritional information (where applicable), company news, and other relevant content to inform customers about our offerings.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu items, pricing, availability, and hours of operation are subject to change without prior notice. We make every effort to keep our Website updated; however, temporary discrepancies may occur.

3. Eligibility and User Obligations

3.1 Eligibility

To use our services and Website, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you must have the consent of a parent or legal guardian to use our services. Certain services, including the purchase or consumption of alcoholic beverages (where offered), are restricted to individuals who are twenty-one (21) years of age or older, as required by applicable United States law. By using our services, you represent and warrant that you meet all applicable eligibility requirements.

3.2 Account Registration

Some features of our Website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your account credentials confidential and not share your password with any third party;
• Notify us immediately of any unauthorized use of your account or any other security breach;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our discretion if we believe your account information is inaccurate, outdated, or if you have violated these Terms.

3.3 User Obligations

As a condition of using our Website and services, you agree to:

• Use our services only for lawful purposes and in accordance with all applicable federal, state, and local laws and regulations;
• Treat our staff, other customers, and representatives with courtesy and respect;
• Provide accurate information when placing orders, completing forms, or communicating with us;
• Honor reservations and provide reasonable advance notice if you need to cancel or modify;
• Pay all charges associated with your orders and services in a timely manner;
• Comply with all health and safety requirements at our physical locations.

3.4 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using our Website or services for any unlawful, fraudulent, or unauthorized purpose;
• Attempting to gain unauthorized access to our systems, servers, databases, or any connected networks;
• Interfering with, disrupting, or overloading our Website's infrastructure, including through the use of automated scripts, bots, scrapers, or similar tools;
• Submitting false, misleading, or fraudulent orders, complaints, or reviews;
• Using our Website to transmit any harmful, offensive, defamatory, obscene, or otherwise objectionable content;
• Misrepresenting your identity or affiliation with any person or entity;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Website or services without our express written permission;
• Engaging in any conduct that restricts or inhibits any other person's use or enjoyment of our Website;
• Uploading or transmitting any viruses, malware, or other malicious code;
• Using our contact information or Website for unsolicited commercial communications (spam);
• Collecting or harvesting personally identifiable information from our Website without our consent;
• Attempting to decompile, reverse engineer, or otherwise extract the source code of our Website;
• Violating any applicable local, state, federal, or international law or regulation.

Violation of any prohibited activities may result in immediate termination of your access to our services and may be reported to appropriate law enforcement authorities.

4. Orders, Payments, and Refund Policy

4.1 Order Placement

When you place an order through our Website or other channels, you are making an offer to purchase the specified food and beverage items at the stated prices. All orders are subject to acceptance by Dions, and we reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or unavailability of items.

Once you receive an order confirmation, a binding contract is formed between you and Dions for that specific order. Order confirmations will be sent to the email or phone number you provided at the time of ordering.

4.2 Pricing

All prices listed on our Website and menus are in United States Dollars (USD) and are subject to applicable sales tax as required by state and local law. Prices may change at any time without prior notice. We make reasonable efforts to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the order and notify you, or to fulfill the order at the corrected price with your consent.

4.3 Payment Methods

We accept various payment methods, which may include major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets, and cash at physical locations. Payment is due at the time of order placement for online orders or at the time of service for in-person transactions.

By providing payment information, you represent and warrant that you are authorized to use the payment method provided, and you authorize us (or our payment processors) to charge the applicable amounts for your orders.

4.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. However, if you receive an incorrect or unsatisfactory order due to our error, please contact us immediately at [email protected] and we will work with you to provide an appropriate resolution, which may include a replacement item, store credit, or partial refund at our discretion.

Order cancellations must be made within a reasonable time before preparation begins. Once an order enters preparation, cancellations may not be accepted. Catering and event orders may be subject to separate cancellation policies as outlined in the applicable service agreement.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Website and all of its original content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, design elements, and the overall "look and feel" of the Website — are owned by Dions or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

The Dions name, logo, and all related marks, product names, and service names are trademarks or trade dress of Dions. You may not use any of our trademarks or trade dress without our prior written permission. Unauthorized use of our intellectual property is strictly prohibited and may result in civil or criminal liability.

5.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, modify, distribute, or create derivative works based on our content;
• Use our content for commercial purposes without our prior written consent;
• Remove or alter any proprietary notices or labels on our content;
• Use data mining, robots, or similar data gathering tools on our Website.

5.3 User-Submitted Content

If you submit reviews, comments, photos, feedback, or any other content to us through our Website, social media pages, or other channels ("User Content"), you grant Dions a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with our business and marketing activities.

You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the rights of any third party. We reserve the right to remove any User Content at our discretion without notice.

6. Food Allergen and Dietary Information

While we make reasonable efforts to provide accurate information regarding food allergens and dietary restrictions, we cannot guarantee that our menu items are completely free from allergens such as nuts, gluten, dairy, eggs, soy, shellfish, or other common allergens. Cross-contamination may occur during food preparation in our kitchen facilities.

7. Third-Party Services and Links

Our Website may contain links to third-party websites, delivery platforms, payment processors, or other services that are not owned or controlled by Dions. These links are provided for your convenience only and do not constitute an endorsement of the third-party's content, products, or services.

We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. When you use third-party delivery platforms to order from us, those platforms' own terms and conditions govern your relationship with them.

We strongly advise you to review the terms and privacy policies of any third-party websites or services you visit.

8. Disclaimers and As-Is Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE SUITABILITY OF FOOD PRODUCTS FOR ANY PARTICULAR DIETARY NEEDS.

Some jurisdictions do not allow the exclusion of certain warranties; therefore, some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF REVENUE, PROFITS, BUSINESS, DATA, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE (EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT);
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• CONDUCT OF ANY THIRD PARTY ON OR THROUGH OUR SERVICES;
• ANY OTHER MATTER RELATING TO OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations of liability set forth in this section reflect a fair allocation of risk between the parties and form an essential basis of the bargain between you and Dions. These limitations shall apply regardless of whether any remedy fails of its essential purpose.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of our Website or services in a manner not expressly authorized by these Terms;
• Your violation of any applicable law, regulation, or the rights of any third party;
• Any User Content you submit, post, or transmit through our Website;
• Your negligence, willful misconduct, or fraudulent actions;
• Any misrepresentation made by you in connection with your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Dions is registered and operates, without regard to any conflict of law provisions.

Subject to the dispute resolution provisions below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the applicable jurisdiction of Dions's principal place of business for the resolution of any disputes not subject to arbitration.

To the extent that any federal law applies, including the Federal Trade Commission Act (FTC Act, 15 U.S.C. § 41 et seq.) and other applicable federal consumer protection statutes, such laws shall apply. If Dions operates in or serves customers in California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may also apply to the extent relevant to your rights as a consumer.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Dions in writing at [email protected] to describe the nature of your dispute and the relief you are seeking. We will attempt in good faith to resolve any dispute informally within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may pursue the formal dispute resolution procedures outlined below.

12.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE BREACH THEREOF, OR YOUR USE OF OUR SERVICES SHALL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY A RECOGNIZED ARBITRATION ORGANIZATION (SUCH AS THE AMERICAN ARBITRATION ASSOCIATION (AAA)) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration, including filing fees and arbitrator compensation, shall be allocated in accordance with the applicable arbitration rules.

12.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

12.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending resolution of the arbitration. Additionally, claims that fall within the jurisdictional limits of small claims court may be brought in small claims court rather than arbitration.

13. Term and Termination

13.1 Term

These Terms shall remain in full force and effect for as long as you use our Website or services, or maintain an account with us, whichever is longer.

13.2 Termination by You

You may terminate your relationship with us at any time by ceasing to use our Website and services and, if applicable, deleting your account. Any outstanding obligations, including payment for completed orders, shall survive such termination.

13.3 Termination by Us

We reserve the right to suspend or terminate your access to our Website and services, with or without notice, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Your engagement in any prohibited activity;
• Our belief that your conduct poses a risk to us, our users, or third parties;
• Requests from law enforcement or regulatory authorities;
• Our decision to discontinue or substantially modify our services.

13.4 Effect of Termination

Upon termination of these Terms for any reason:

• Your license to use our Website immediately terminates;
• We may delete your account and associated data in accordance with our Privacy Policy;
• All provisions that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution.

14. Changes to Terms

We reserve the right to modify, amend, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on our Website;
• Sending an email notification to registered users where appropriate.

Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must immediately discontinue use of our Website and services.

We encourage you to review these Terms regularly to stay informed of any updates. It is your responsibility to check this page periodically for any changes.

15. Severability

If any provision of these Terms of Service is found to be invalid, illegal, unenforceable, or void by a court of competent jurisdiction or arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the invalid, illegal, or unenforceable provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision herein. The parties agree to replace any invalid provision with a valid one that most closely approximates the intent and economic effect of the invalid provision.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Dions with respect to your use of our Website and services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether oral or written.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if it is in writing and signed by an authorized representative of Dions. No waiver of any provision shall be deemed a further or continuing waiver of such provision or of any other provision.

17. Force Majeure

Dions shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, government actions or restrictions, labor disputes, supply chain disruptions, power outages, internet service disruptions, war, terrorism, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable and will notify you of the anticipated delay where possible.

18. Electronic Communications

By using our Website and providing your contact information, you consent to receive electronic communications from us, including emails, text messages, and push notifications (where applicable), regarding your orders, account activity, promotions, and updates to our terms and policies.

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Note that opting out of marketing communications does not affect transactional communications related to your orders or account.

19. Accessibility

Dions is committed to ensuring that our Website is accessible to all users, including individuals with disabilities, in accordance with applicable requirements under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. If you experience any difficulty accessing our Website or services, please contact us and we will make reasonable efforts to assist you.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, our services, or any other matter, please contact us using the information below:

We strive to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or active orders, please contact us via the most expedient method available.